1. Introduction
These Terms and Conditions (“Terms”) govern the use of the OnTime appointment reminder
platform (“OnTime”, “the Platform”, “we”, “us”, “our”). By accessing or using OnTime, you (“the
User”, “Client”, “Customer”) agree to be bound by these Terms.
2. Description of Service
OnTime provides automated appointment reminders and communication services via SMS,
WhatsApp, Email, and other supported channels. The service allows businesses to schedule, send,
confirm, reschedule, or cancel appointments electronically.
3. Eligibility
Users must be at least 18 years of age and authorised to act on behalf of the business they
represent. By using OnTime, you confirm that all information provided is accurate and lawful.
4. Account Registration
Users are responsible for maintaining the confidentiality of login credentials and all activities
conducted under their account. OnTime reserves the right to suspend or terminate accounts for
misuse, fraud, or violation of these Terms.
5. Acceptable Use
Users agree not to: • Use OnTime for unlawful, misleading, or abusive communication
• Send spam or unsolicited messages
• Violate data protection or privacy laws
• Interfere with platform security or functionality
6. Data Protection & Privacy
OnTime processes personal information in accordance with applicable data protection laws,
including POPIA. Users remain responsible for obtaining client consent for communications sent via
the Platform.
7. Fees & Payment
Subscription fees, usage charges, and billing cycles are outlined in the selected pricing plan.
Failure to make timely payment may result in suspension or termination of services.
8. Service Availability
While OnTime aims for high availability, uninterrupted service is not guaranteed. We are not liable
for delays or failures caused by third-party networks or service providers.
9. Intellectual Property
All platform content, trademarks, software, and materials remain the intellectual property of
OnTime. Users may not copy, modify, or distribute platform content without written permission.
10. Limitation of Liability
OnTime shall not be liable for indirect, incidental, or consequential damages arising from use of the
Platform. Total liability shall not exceed the amount paid by the User in the preceding three months.11. Indemnity
Users agree to indemnify and hold OnTime harmless against claims arising from misuse of the
Platform or violation of these Terms.
12. Termination
Either party may terminate the service with written notice. OnTime reserves the right to terminate
access immediately for breach of these Terms.
13. Amendments
OnTime may update these Terms periodically. Continued use of the Platform constitutes
acceptance of revised Terms.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be
subject to the exclusive jurisdiction of South African courts.
15. Contact Information
Email: [email protected]
Website: www.ontime.co.za
Last Updated: January 2026